Jenni Barrett
Hit or miss. I will receive push notifications for a little while and then they stop. When I check my settings, they're still set to on but I get nothing. One time the app was set to remove permissions if not used and when I changed that, the notifications came back, which is stupid because the app is used often so no permissions should have been removed. Now that setting is still off and my notifications are on but I'm getting nothing. Very frustrating. When the notifications do work,it's great
3 people found this review helpful
Reolink Digital Technology Co., Ltd.
May 15, 2024
Hello, Jenni Barrett, thank you to give us your feedback. We’re sorry your experience with Reolink products didn’t match your expectations. We’d like to learn more about your specific situation, please contact us at https://support.reolink.com/ it would be greatly appreciated. Reolink technical support will help you to troubleshoot.
Bill Bartlow
This APP used to work great until the most recent update. Now I am unable to remotely access and view my cameras when I'm not on my local network. I tried the suggested response to enable UID, which it has been enabled the whole time, and it did not fix the issue. Something is broken in the new version. The whole point of having a phone app is to remotely view my cameras when I'm not at home. Please fix!
34 people found this review helpful
Reolink Digital Technology Co., Ltd.
May 2, 2024
Thanks for your feedback, and sorry for the trouble caused. The connection issue is complicated and also affected by many factors, it's hard to say what caused it without troubleshooting. Please contact our support team: https://reolink.com/contact-us/, our support team will collect more information and help you resolve it.
Air Assault Deville
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On the TrackMix LTE + SP 4G, These cameras are awesome. I have three. There was an issue with the app and infrared sticking in the stay off position while messing ground. Although, when I pressed 'Auto', it was selected. But, it was stuck in the 'Stay Off' mood behind the scene. However, I was able to re-enable the infrared 'Auto' via the Client (on PC); thanks to Reolink support. They were fast and on point with the solution. I look forward to the new app update mentioned.
1 person found this review helpful
Reolink Digital Technology Co., Ltd.
April 23, 2024
Hello Air Assault Deville, thanks for your feedback. We will release a new Reolink App version to fix the issue. You could use Reolink Client to manage the IR setting and to patiently await the fix.